Privacy

Using BSP Select

You can browse practitioner profiles and use the main search without creating a BSP Select account. BSP Select does not ask for your device’s precise location. If you enter a suburb, town or postcode, that location is used to help identify practitioners who may provide face-to-face support in that area.

Saved practitioners

When you save a practitioner, the shortlist is stored in your browser on that device. Saving a practitioner does not, by itself, send your shortlist to CBChange. Your saved list may be lost if you clear browser data, change browsers, or use another device.

Location and travel-time matching

For precise face-to-face matching, the suburb, town or postcode you enter may be sent from the BSP Select server to Google Maps Platform so that travel time can be calculated between that location and a practitioner’s private service base. Practitioner service-base locations are used internally for matching and are not deliberately displayed to public users.

Google Maps Platform processes routing requests under Google’s terms and privacy practices. See Google’s Privacy Policy and the Google Maps/Google Earth Additional Terms.

Enquiries

If you use Help Me Choose, tell us about unmet demand, contact CBChange, or submit another enquiry through BSP Select, the information you provide is used to respond to your enquiry and support service planning. Some BSP Select enquiry forms send the information to CBChange by email for follow-up.

Please provide only the information reasonably needed for the enquiry. Detailed clinical records are not required for general BSP Select enquiries.

Behaviour Support referrals and Splose

When you proceed with a Behaviour Support referral, BSP Select embeds a referral form provided through Splose, CBChange’s practice-management system. Information entered into that referral form is submitted directly into CBChange’s Splose environment and may be used to create a participant record, support referral screening, and become part of the participant’s service and assessment record if the referral is accepted.

The referral may include personal information, sensitive information and health information. The Splose referral form includes consent questions relevant to the referral. BSP Select does not create a separate WordPress copy of the completed clinical referral form.

Splose may also process technical information associated with use of its platform. See the Splose Privacy Policy.

Why CBChange uses information

Depending on how you use BSP Select, CBChange may use information to:

• show relevant practitioner and service options;
• respond to enquiries and requests for assistance;
• review, screen and progress Behaviour Support referrals;
• confirm practitioner availability, service area and fit;
• understand unmet demand and plan future service capacity;
• maintain the security, reliability and operation of BSP Select; and
• meet CBChange’s legal, regulatory, clinical and records-management obligations.

Service providers

CBChange uses service providers to operate BSP Select and deliver related services. These currently include website hosting and email services, Google Maps Platform for travel-time matching, and Splose for referral and practice management. Third-party providers handle information under their own terms, privacy policies and contractual arrangements with CBChange. Some providers operate globally and may process information in jurisdictions outside Australia.

Information about another person

If you provide information about another person, including a participant, you should have appropriate authority or consent to do so. The Behaviour Support referral form contains specific consent questions for referrals made on another person’s behalf.

Security and retention

CBChange takes reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure. Information is retained or securely disposed of in accordance with CBChange’s legal, clinical, regulatory and records-management requirements.

Access, correction and privacy concerns

You may contact CBChange to request access to, or correction of, personal information held about you, or to raise a privacy concern or complaint. Use the Contact page and identify that your request relates to privacy or personal information.

Updates to this notice

This notice may be updated as BSP Select develops or as the services and technology used by CBChange change. The current version will be published on this page.