Different situations need different responses.
Once we understand what is happening, the useful next step may be individual behaviour support — or it may be consultation, planning, team development, transition support or change in the wider support system.
You do not need to decide which response is right before contacting us.
Therapeutic Behaviour Support
Ongoing work with the person and the people around them to understand recurring patterns, develop practical responses and support meaningful change across everyday life. Where relevant, this can include recovery after trauma, rebuilding trust and relationships, and reducing the ongoing impact of difficult experiences.
May be useful when: behaviour is escalating, patterns keep repeating, participation is reducing, a living arrangement is under pressure, or several parts of the person’s life are interacting.
NDIS Behaviour Support
Specialist assessment, formulation, behaviour support planning, review and restrictive-practice work where the NDIS behaviour-support framework applies.
May be useful when: an NDIS participant requires specialist behaviour support, a formal Behaviour Support Plan, functional assessment or regulated restrictive-practice work.
Therapeutic Support Plan
A practical plan that brings together the everyday conditions around a person — relationships, communication, routines, support responses, environments and service arrangements — to strengthen regulation, participation and quality of life.
May be useful when: the setting needs a shared therapeutic approach but a formal NDIS Behaviour Support Plan is not the main requirement.
A Therapeutic Support Plan is not a substitute for an NDIS Behaviour Support Plan where an NDIS plan is required.
Professional consultation
A defined piece of consultation around a complex behaviour, support challenge, existing approach, professional question or decision about what should happen next.
May be useful for: families, schools, providers, support coordinators, aged-care services, health teams, residential services and other professionals who need informed behavioural or contextual input.
Team development & reflective practice
Support for staff, families or teams who need a clearer shared understanding, practical capability, co-regulation approaches, greater consistency or structured reflective practice.
May be useful when: the team is stuck, staff confidence is falling, different people respond differently, or a written plan is not translating into everyday practice. It may also help where repeated incidents are affecting staff wellbeing, psychological or physical safety, or the sustainability of the support environment.
Restrictive-practice consultation & reduction
Help understanding a restriction being used or considered, the behaviour and risk it is responding to, less restrictive alternatives, behaviour-support requirements and pathways toward reducing reliance on restriction.
May be useful when: people are unsure whether something is restrictive, a restriction is already in use, or a team wants help identifying safer and less restrictive alternatives.
CBChange can provide behaviour-support consultation; legal or statutory advice may require the relevant regulator, authorising body or legal professional.
Transition support
Contextual assessment, preparation and coordination when someone is moving between homes, schools, services, hospital, residential settings, justice environments or other major life arrangements. This can include graded step-down, reduced monitoring or support, discharge, and movement toward less restrictive environments where safety and support conditions allow.
May be useful when: behaviour or risk is increasing during change, important supports are not transferring between settings, the new environment needs preparation before the person arrives, or a team is deciding what needs to be in place before support, monitoring or restriction can safely reduce.
Service & system consultation
Consultation where behaviour is being shaped partly by staffing, leadership, routines, organisational arrangements, environments, coordination or the design of support itself.
May be useful when: a service is repeatedly stuck, multiple people are affected, placement stability is deteriorating, or individual behaviour strategies cannot solve the wider problem on their own.
We adapt the response to the context.
Our contextual approach can be used across disability support, families, education, supported living and complex service environments. Different settings require different knowledge, regulation and professional expertise. Where a situation requires capability outside our scope, we will say so and help clarify what may be needed.
Start with what is happening.
Let’s Talk Behaviour helps you describe the situation first. We can then help work out whether a practitioner, plan, consultation, team response or something else may be useful.